Reference Models for Mass Customisation Production of High Fashionable Products: Application to the Shoe Manufacturing Domain

In order to face the competitors with low cost of human resources, one solution consists for industrial enterprises to evolve from mass production to mass customisation. In this kind of system, the product is customised for each customer in order to answer his requirements at the best . In this frame, several European shoe enterprises have decided to evolve towards mass customisation in order to offer customised shoes with an industrial way of working. In order to help them in this task and to derive research results, a European project has been set up: the Euroshoe project (“Development of the processes and implementation of management tools for the Extended User Oriented Shoe Enterprise” GRD1 – 2000 25761). The objective of this paper is to present how the enterprise modelling techniques were used in the project in order to identify the existing running of shoe companies and to define reference models for the future running of these mass customisation manufacturing systems.